Terms of Service

Last updated: November 4, 2026

These terms are an agreement between you and Complete OS LLC (“we”, “us”), which runs SiteGuard. By buying, signing in to or using SiteGuard, you agree to them. If you use it for a company, you are agreeing for that company too. You must be 18 or older.

1. What SiteGuard is, and what it isn't

SiteGuard is an automated scanner. It visits the pages of a website, checks them against WCAG 2.1 AA using axe-core, and gives you a score and a fix list. You can buy weekly monitoring or a one-time audit.

SiteGuard is monitoring and a fix list. It is not a compliance certificate, legal advice or lawsuit protection. Automated scans catch roughly a third to a half of WCAG criteria; the rest needs a person to review. A clean score does not mean a site is accessible or legally compliant. Talk to a lawyer about your legal obligations.

2. Only scan sites you may scan

You may only add a website that you own or have permission to scan. The scanner loads pages and follows same-site links the way a browser does, and this shows up in that site's traffic and logs. You are responsible for having that permission.

3. Acceptable use

You agree not to:

• scan a website without the permission of whoever runs it, or use SiteGuard to look for security weaknesses, overload a site or collect its content;
• break the law, or use SiteGuard or its reports to threaten or demand money from a website owner;
• claim that SiteGuard certifies a website as compliant, or that we endorse you;
• get around usage limits, attack or probe our systems, or reach data that isn't yours;
• share your sign-in links, or resell access to SiteGuard itself. Agencies may share reports with clients whose sites they have permission to scan.

We may suspend or close an account that breaks these rules.

4. Payment, renewal and cancellation

• Prices are shown on the site and at checkout. Stripe processes all payments.
• Monitoring is billed monthly per active site and renews automatically until you cancel. Adding or removing a site changes the amount of your next bills, including any volume price shown on the site.
• You can cancel any time from the billing page. Monitoring keeps running until the end of the period you have paid for, then stops.
• The one-time audit is a single payment for a single scan, with no subscription.
• Payments are not refundable, except where the law requires it. If we can't complete an audit you paid for, email us and we will run it again or refund it.
• If we change a monitoring price, we will email you before it applies, and you can cancel before then.

5. Your reports and your content

Your website stays yours, and you may use your reports however you like within these terms. The SiteGuard service, name and software belong to us. An audit report is delivered as a private link: anyone you give that link to can open it, so keep it private.

6. No warranty

SiteGuard is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that scans will find every issue, that a suggested fix is correct for your site, or that the service will always be available.

7. Limit of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or any claim or lawsuit about your website's accessibility. Our total liability for anything related to SiteGuard is limited to the greater of what you paid us in the 12 months before the claim or US$50. Some places don't allow these limits, so they may not all apply to you.

8. Responsibility for your use

If someone makes a claim against us because you scanned a site without permission or broke these terms, you agree to cover our reasonable costs of dealing with it.

9. Ending and changes

You can stop using SiteGuard at any time. We may change or stop the service; if we stop monitoring for good, we will tell you first and refund any unused paid period. If these terms change in a way that matters, we will update this page and its date, and email active customers. Using SiteGuard after that means you accept the new terms.

10. Governing law

These terms are governed by the laws of the State of Colorado, without regard to its conflict of law rules. Disputes go to the state or federal courts in El Paso County, Colorado, unless the law where you live gives you a different right.

11. Contact

Complete OS LLC · hello@completeos.app. How we handle data is in the Privacy Policy.